Refund Policy

For PropToll, a platform dedicated to enhancing the experience and management of housing societies, it's vital to have clear policies that safeguard the interests of our users. Below is a detailed elaboration of the Refund and Cancellation Policies from the customer's point of view:

PropToll is committed to ensuring satisfaction with our services. Understanding that circumstances may change, we offer a structured refund policy to address various scenarios where a refund may be requested:

  1. Incorrect Billing: If a user is billed incorrectly due to a system error or an oversight, PropToll will issue a full refund of the overcharged amount upon verification. Users are requested to report such incidents within 7 days of the transaction date.
  2. Duplicate Transactions: If a user accidentally makes a duplicate payment for the same service, the duplicate transaction amount will be refunded in full upon request and verification of the transactions.
  3. Refund Request Process:
    • To request a refund, users must contact our customer support team via email, providing details of the transaction and the reason for the refund request.
    • Our team will review the request within 7-10 business days and may require additional information or documents as part of the verification process.
    • Once approved, refunds will be processed to the original method of payment within 15-20 business days.
  4. Non-Refundable Charges: Please note that certain charges, such as late fees, penalties, or charges for services already rendered, are non-refundable.
Cancellation Policy

PropToll values the trust users place in our platform. While we strive to offer flexibility, it's important to note that PropToll does not currently offer a feature to cancel services directly through the platform. However, users can manage or discontinue their use of services in the following ways:

  1. Discontinuation of Use: Users wishing to discontinue using PropToll services can simply stop initiating transactions or requests on the platform. Since PropToll operates on a pay-per-use or subscription model, discontinuation will naturally occur without the need for a formal cancellation process.
  2. Contacting Support: For specific services or circumstances where discontinuation is not straightforward, users are encouraged to contact our customer support team for assistance. Our team can guide users through the process based on the particular service and user's needs.
  3. Service-Specific Terms: Some services may have specific terms that include cancellation policies. Users are advised to review the terms of service for any service they use on PropToll for detailed information.
Adjustments and Amendments

PropToll reserves the right to modify these policies to better serve our users or to comply with regulatory requirements. Any changes to the refund or cancellation policies will be communicated to users through the PropToll platform or via email.

For any queries or further clarification regarding our Refund and Cancellation Policies, users are encouraged to contact our support team directly. We are here to assist and ensure that your experience with PropToll is positive and rewarding.